4 star

Kensington House

15-16 Prince of Wales Terrace, Kensington, W8 5PQ

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Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our average guest rating is the mean of the most recent 100 assessments.

Average guest rating:

Good

88% (177 reviews)

More reviews >>

Guest rating:

Excellent

12/7/2010

"very helpful and friendly staff."

great location.

Guest rating:

Good

30/6/2010

"Ideal Location,obliging, and friendly staff,well appointed room but a little on the "tight" side."

Guest rating:

Good

23/6/2010

"Excellent positon, generally very good impression"

A couple of small niggles- the lift wasn`t working yesterday afternoon (at least, another guest and I waited 10 minutes before attacking the stairs!) and the ceiling fan was not working and noone could be found to put it right (annoying on one of the hottest nights of the year!) Otherwise, very pleasant staff, welcome drink appreciated, good breakfast. Room very small- next time we would go for a better one.

Guest rating:

Good

14/6/2010

"Close to Albert Hall"

No complaints!

Guest rating:

Excellent

9/6/2010

"A winner!"

Great location within short walk to Kensington High Street (and nearby Waggamma!!). Friendly staff, very comfortable room with all necessary amenities and a quiet nights sleep! Excellent breakfast. A real hit!

Guest rating:

Good

5/6/2010

"Comfortable. Great location. Friendly staff. "

Guest rating:

Good

5/5/2010

"would recommend this Hotel"

I found this Hotel to be very good. Though the rooms were small they were clean up to date, great shower! which is a must for me. The staff were helpful and very friendly the breakfast was also excellent , would definitely stay in this Hotel again.

Guest rating:

Good

11/4/2010

"Great, quiet location near to Kensington Gardens & the Royal Albert Hall."

Location was fantastic for our trip to the Royal Albert Hall. We also walked to Notting Hill from there. The reception staff were very friendly. Breakfast was a continental buffet with decent fresh orange juice. You could pay extra for a number of cooked breakfast dishes. The only negatives were that the room was very small indeed, although it was clean, well equipped and nicely decorated. And the passenger lift was next to our room and quite noisy.

Guest rating:

Excellent

4/4/2010

"clean, friendly, quite hotel value for money just one thing breakfast couls have been served earlyer"

Guest rating:

Excellent

24/3/2010

"Excellent location and friendly staff. "

Stayed for one night and was very impressed with the room and the helpfulness of the staff

Guest rating:

Good

3/3/2010

"friendly clean and efficient in attractive part of town"

Guest rating:

Excellent

19/2/2010

"Comfortable, welcoming and stylish"

Guest rating:

Excellent

16/2/2010

"Excellent - we`d stay here again . . ."

My wife and I stayed here for one Saturday night while visiting the Albert Hall just a few minutes walk away. Just tucked away off the the main road, it was easy to find and nice and quiet. Staff were attentive, polite and friendly. Our room was modern, very clean & fresh and well appointed. A real pleasure to stay in. There`s a nice little bar for pre-theatre drinks and an excellent breakfast the following day. We could not have asked for more and we would definately stay here again. Recommended.

Guest rating:

Excellent

22/1/2010

"Friendly and professional staff, good facilities, great location"

Guest rating:

Excellent

14/1/2010

"Very clean, friendly, attentive staff and newly decorated"

We had a very good stay in The Kensington House Hotel. The hotel is very convenient for Kensington High St and a short walk or bus ride to Olympia which was our destination. Our bathroom was suprisingly large for a London hotel. I often stay in another hotel when i visit Kensington but wiill now change to this hotel.

Guest rating:

Excellent

10/1/2010

"Very good choice in the right location for Kensignton and the Albert Hall, Musems etc"

Friendly, pleasant hotel, well enough equipped room, good breakfast. Good for a short break, maybe a bit limited for a longer stay. Some nice touches like complementary drink.

Guest rating:

Good

29/11/2009

"Room Size and Service"

Room a little smaller than expected - difficult to move around the end of the bed!Service was great - breakfast fab!

Guest rating:

Good

3/11/2009

"Great little hotel - well placed for Albert Hall"

Have stayed at this hotel twice now and would recommend to anyone wanting to stay in a quiet area close to Royal Albert Hall. The rooms are small but have everything you need (iron, tv , tea/coffee making facilties etc) and are very clean. Good value for London.

Guest rating:

Good

3/10/2009

"Very convenient location for High Street shopping"

Room on 4th floor very stuffy despite opening windows and overhead fan - thank goodness it was not the height of summer! Limited comfortable seating in bar - not particularly inviting (presumably because the room was really the breakfast room)

Guest rating:

Excellent

28/9/2009

"Very good hotel"

This was a present for my inlaws, they really enjoyed there stay at the Kensington House. They said it was a small hotel, a little noisy at night with taxi`s arriving, but you`d expect that in a way, but very pleased with it, also recieved a free glass of Cava or coctail on arrival. Highly recommend.

Guest rating:

Good

24/9/2009

"great location; helpful and pleasangt "

Guest rating:

Good

24/8/2009

"Buena situacion, trato cordial y amable. Calidad de instalacion razonable."

Guest rating:

Excellent

9/8/2009

"Very good value"

The accommodation was clean, comfortable and quiet. Staff were welcoming, attentive and helpful. Breakfast was plain but substantial. The evening meal, however, was delivered 25 minutes late, which in itself was no problem. However, by the time it was served to us in our room, it was only just warm. In spite of this, we are looking forward to our next visit and have recommended Kensington House to friends and relatives.

Guest rating:

Some problems

29/6/2009

"Specifically requested a quiet room. Given a room with window facing busy street. Not happy."

Friendly hotel but disappointed that after requesting a quiet room we were given a room with window facing busy street. Moved after first night but does not detract from the fact we were not given what was requested.

Guest rating:

Excellent

21/6/2009

"We certainly recommend this hotel."

This is a well placed hotel in easy reach of bus and underground transport to the West End and beyond. Our room, which was in the basement, was of adequate size and the bed comfortable. We couldn`t hear any street noise. Breakfast was excellent, with a choice of cerials, fruit and pastries, and good coffee. There is a full English breakfast if you want it, but the continental breakfast should satisfy all but the most ravenous eaters. Staff were friendly and helpful. We shall choose this hotel again.

Guest rating:

Excellent

22/5/2009

"Pleased with the warm welcome and friendly staff"

Guest rating:

Average

5/5/2009

"Nice hotel friendly welcomingstaff, our ground floor room was on the small side, and backed on to th"

Guest rating:

Some problems

6/4/2009

"our room was underground and as I am astmatiec, i was very surprissed about the situation!!!!!!! "

Guest rating:

Excellent

4/3/2009

"Excellent as usual"

A hotel of character in lovely Kensington just off the High Street. Not perfect - some of the rooms are a bit on the small side but very good service, and with a building as old as this you cannot expect the rooms to be like those in a modern soulless hotel. My hotel of choice in London - have been before and will go again - very sympathetically modernised .. a real treat!

Guest rating:

Good

19/2/2009

"Great location - attractive town house hotel - very friendly staff"

Guest rating:

Excellent

4/2/2009

"The hotel is conveniently situated for walking /buses / tubes / sights."

Guest rating:

Average

2/1/2009

"Lovely and clean Hotel - breakfast staff very friendly - Great location - Security of room TERRIBLE!"

We were upgraded to an executive room when we arried which had more space this was very clean and comfy. The breakfast was good although if you wanted any hot food this was payable as extra. The Location was excellent and off Ken. High St. which has some nice restaurants close by and shops to keep you busy. Really close to the Royal Albert Hall about 5 to 10 min walk and the parks. The only down side was the security of our room - after a night out we returned to fine that someone had been into our room and the door was left open! A Massive shock and ruined our evening as we then had to start cancelling bank and credit cards! we reported it to he night manager who shrugged his shoulders and didnt care. This was not really the response we were hoping for?! what could we do.... apart from that horrble end to our stay otherwise it wa lovely hotel.

Guest rating:

Good

18/12/2008

"We had an extremly small room."

The tiny room made our stay uncormfortable,would not stay again,if offered similar room.

Guest rating:

Excellent

13/12/2008

"room 405 was too small, we were offered a change of room on 2nd day but did not take up the offer. "

The staff were excellent and location for Royal Albert Hall and Kensington High Street is perfect. Would choose to go back, though in a larger room. We reccomend.

Guest rating:

Good

23/11/2008

"room a bit cramped and pokey,but friendly,nice part of town"

water not hot enough in evening

Guest rating:

Good

8/11/2008

"Clean and comfortable, with helpful staff. We look forward to staying there again."

The restauraunt was good value but early evening service was slow.

Guest rating:

Good

1/11/2008

"Clean, modern hotel offering good value for money"

We were very pleased with the hotel. We`d read earlier reviews indicating the rooms were small - we found the size adequate, and this was more than compensated by the cleanliness and quality of the room, including the bathroom. Breakfast was good and the hotel staff were very pleasant. Whilst the hotel is nicely tucked away from the main road, the only downside was some early morning (7am) traffic noise from the roller shutter doors and reversing bleepers from lorries entering an indistrial unit round the corner. Despite that, I`d happily stay there again - given that we`re early risers!

Guest rating:

Good

20/10/2008

"Made to feel very welcome, clean & comfortable. Would visit again."

Guest rating:

Some problems

12/10/2008

"Good Location small room"

Stayed here in October-08 to celebrate our 25th wedding anniversary. Ou r room was no bigger than a dolls house, there was not enough space to swing a cat. The room was clean with everything we needed but not large enough for two adults. We informed the management of our disapointment on leaving, they said we should have complained on our first day, however they sh ould have read our booking requirements.

Guest rating:

Good

9/9/2008

"Clean stylish friendly"

Whilst room was on the small side it was prefectly adequate (I had a double room to myself for the night) and more or less what I would have expected in London for the price. As seems to be the trend these days the breakfast was continental but wasn`t bad at all. The lift was very small indeed and would be impossible to accomodate anything other than small amount of luggage. I would stay there again.

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Some problems

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Kensington House

15-16 Prince of Wales Terrace, Kensington, W8 5PQ