Hotel response from Didier Guilbert - Director

9/8/2010

5/5 what can I say, just very very happy to see happy guests.It is true the satff is just wonderful, the fact is that we like what we do, we like people, we like Paris very much.Best regardsDidier Guilbert - Director

Expensive for the size of room and facilities. Limited self service of coffee and tea; should be more generous. My shower head had no holder, therefore awkward to use. Good location.

Hotel response from Didier Guilbert - Director

9/8/2010

Dear Guest,Thank you very much for your comments they are so much usefull for us, we can do nothing but getting better with your help.I am very sorry you had a bad shower head, please if you can let us know your room number, by reading your comment I can not tell.In reference to the complimentary tea and coffee, if did install at the desk a spare box containing all items provided in the rooms, I might make a note as well to let clients know they can ask for more. Finally, I`d like to say thank you again for letting people know how friendly and helpful the staff is.CordiallyDidier Guilbert-Director

Very near mainline railway with constant train noise and also other residents` bathroom noises VERY evident. Clean though and adequate bathroom facilities. I would not stay there again.

Hotel response from Didier Guilbert - Director

9/8/2010

Dear Guests,I appreciate your comments, I am sorry we did not satisfied your expectations. While the remodelation will be on, the windows of noisy rooms will be redone too.We will also break a few rooms, in order to using them to make a junior suite, and we will end up also with connecting rooms that would carry 5 people, ideal for families.Hopefully you will give us another opportunity to stay with us again.Best regardsDidier Guilbert - Director

However our room was left open on our 2nd night and even on the 5th floor we could here the room shake from the tube lines.

While Berne might not be everyone`s "cup of tea" it suited my purposes. It is an old fashioned Paris Hotel and in reality probably a 2 star. The staff were friendly and very helpful. The location is excellent 10 mins on the Metro to Champs Elysees. The room and bathroom were clean and tidy but a bit tired looking. It is very acoustic in the Hotel but that`s Paris and an old hotel for you, I wasn`t surprised. For the money I paid (Hotels in Paris are expensive) I feel it was value for money.

Hotel response from Didier Guilbert - Director

2/3/2010

Dear Guest,Thank you very much for your comments; I am glad the relation value/price was according to your expectations.It is true the hotel needs renovation, and actually we should be working on right now, but we are still looking for the right construction company to direct all operations. Bank credits have been already authorized, we already have a model room, plans and installations have been designed by our architects, so we are considering starting floor by floor in July-August. Once the rooms remodel, we will be the best ones, and I hope we will see you soon.Didier Guilbert - Director

Well placed hotel near to metro and railway stations. Good breakfast . Rooms a little dated but any drawbacks more than made up for by friendly helpful staff. Good eating places locally. would stay again.

Hotel response from Didier Guilbert - Director

2/3/2010

Dear Guest,Indeed, the staff is just great; it makes my life and job so easy and guest can feel how people work happy here. Happy people make happy people. In the Berne Opera you can enjoy of the Mexican Hospitality in a French classic hotel. Once the hotel will be renewed we will end with junior suites as well, 4 people capacityI personally thank you for your comments, I am sure other travellers will appreciate too to know there are plenty of good restaurants nearby, all types of cuisine, French, Italian, Chinese, Thai, Japanese, Spanish, fast food, etc ? no Mexican though, shame shame shame. Although there are a few very good Mexican restaurants in Paris.Cordially yours. Didier Guilbert - Director

Beds very comfortable, staff very friendly and helpful. Quiet part of the city but still accessable to all sites.

1. Rooms smell mouldy2. The AC does not work well3. The front desk staff is WONDERFUL4. Very helpful workers5. We had to switch rooms 3 times6. The second room had aleaky Air Condition and no shower curtain or glass7. Third room had a better smell but terrible termite eaten doors8. great location9. great breakfast

The Hotel is very convenient situated close to Metro.The room is cleaned but small. I think the furniture needs to be renewed. Reasonable bathroom.The staffs pleasant and helpful.We have enjoyed our staying in this hotel.The weather was quite hot but we could not menage to make the air conditioner to work.

Found on our second day water leaking in the bathroom and had been really hot all night as no A/C. However when this was reported in the morning by the time we came back in everything fixed and working. The staff were all very helpful and everything else was fine. Thank you.

Some noise in room from nearby railway and motor for lift. Both these facilities are, however, useful and so we were happy to pyu up with the noise.