4 star

4 star in Theatreland

Hidden Gem hotel

<< Previous page

Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our average guest rating is the mean of the most recent 100 assessments.

Average guest rating:

Good

89% (152 reviews)

More reviews >>

Guest rating:

Excellent

17/8/2010

"Excellent location, Friendly staff and good service."

Guest rating:

Excellent

16/8/2010

"beautiful hotel in excellent central location"

literally minutes from the covent garden market.brilliant.

Guest rating:

Excellent

16/8/2010

"Good value for money"

We booked `blind` and were very happy with the hotel - the staff were all really pleasant and unobtrusive, the hotel was lovely and clean, and I think its the best buffet breakfast we`ve had, nothing was dry and shrivelled, and there was plenty of it considering we turned up nearing the end of service

Guest rating:

Excellent

15/8/2010

"No compleaints all good"

Guest rating:

Good

15/8/2010

"one night stay"

very good hotel. breakfast to the room vgood. rec.staff excellant v.helpfull. bar closed a bit early

Guest rating:

Excellent

15/8/2010

"OW WHAT A GREAT HOTEL"

Guest rating:

Good

13/8/2010

"When we arrived the hotel had been overbooked and we were sent by taxi to the Westbury which was ver"

very nice. I have put good because i could not submit without completing. Theatreland 4 looked very nice.

Guest rating:

Good

4/8/2010

"Comfortable if a little uninspiring base for a London excursion"

Not the most stylish hotel, but well organised, clean and, in a biggish corporate-type hotel way, friendly

Guest rating:

Excellent

3/8/2010

"lovely hotel, friendly helpful staff. great"

I had requested and early check in and this was arranged but while waiting for the room to be available we were offered changing facitilities and bag storage. Lovely room, nice and clean and very quiet considering its busy London Location. Nice Breakfast although some of the staff not so attentive having to get attention toget a cup of tea but any issues quickly dealt with.

Guest rating:

Excellent

28/7/2010

"Fantastic!"

Great hotel, literally 5 mins walk to theatres, really is in heart of covent garden. Hotel and breakfast great, rooms spacious, very clean. Can`t fault it !Fantastic value for money too. I will be returning!

Guest rating:

Excellent

13/7/2010

"This hotel is amazing"

Although a little worried from reviews about being sent to other hotels after a quick call I was assured that I would be staying thankfully. For location this is superb..the rooms are wonderful and the service and attentiveness of all staff first class. It is quite expensive to stay here even with Hotel Direct`s discounts but the luxury is certainly worth the cost. I would definitely recommend this hotel, especially for its location for trips to the theatres in the West End and for Covent Garden. Will be returning for sure!!!!

Guest rating:

Some problems

23/6/2010

"Not a 4* hotel at all definitely not what was in the brochure"

lots of problems from rude staff,moved from a nice room to a much smaller dirtier room on the 7th floor because we booked a package deal,made to feel like second class citizens and that we were cheapskates becuase we booked a deal and not the full price room, pictures available if required.

Guest rating:

Excellent

16/6/2010

"Great location."

Very good for a all round great weekend.

Guest rating:

Excellent

14/6/2010

"Ideally located for Theatreland"

An excellent hotel close to Covent Garden. Clean, rooms spacious and all hotel staff very frindly. Will stay again on our next trip to London

Guest rating:

Excellent

1/6/2010

"A great find."

Found this online as a `hidden gem` and didn`t find out the name of the hotel until it was all booked. Definitely not disappointed though. Great service, good food, clean room and a fab location; close to the tube, restaurants and Covent Garden. Would definitely go back!

Guest rating:

Excellent

1/6/2010

"Excellent stay, fully recommend !!"

Guest rating:

Excellent

11/5/2010

"Great location with extremely helpful staff simply the best "

Guest rating:

Excellent

19/4/2010

"Good location and good service"

Everything was excellent except the beds are on the hard side.

Guest rating:

Excellent

15/4/2010

"Hotel Transfer"

Due to overbooking we were transferred to The Westbury. Good points, taxi organised and paid for for transfer and taxi to and from theatre reimbursed by hotel. Breakfast served n room at no extra cost - huge choice and huge quantity delivered!! One criticism, bathroom had integral bath tap type shower and separate power shower but we could not get the power shower to work. Staff very friendly and helpful.

Guest rating:

Some problems

13/4/2010

"WE WERE OVERBOOKED"

We were overbooked from our hotel in Theatrland and sent to anopther hotel which was far from where we wanted to be. Very dissapointed! This is very poor service, if someone books for Theatreland and are overbooked, the least that you can do is re-book them another hotel in Theatreland, not someowhere you don`t want to be!

Guest rating:

Excellent

11/4/2010

"Great stay"

Stayed one night and thought it was a great hotel. I have no negative comments at all10 out of 10

Guest rating:

Good

11/4/2010

"Welcome"

A very friendly welcome staff were extremely helpful and polite.

Guest rating:

Average

30/3/2010

"i did not find 4 star features i had expected. Normally other 4 star hotel are much better"

Guest rating:

Excellent

17/3/2010

"Due to an internet booking glidch `The xxxxx xxxxx Holborn` was over booked. We were transfered "

at Hotel`s expence to the 5 Star `Westbury, Mayfair`. Silver Service for breakfast. Excellent room with turndown service. Complaint: No tea making service in room (can have it but must pay extra) and No Free Internet connection (charge £12.75 per 24hours)

Guest rating:

Excellent

16/3/2010

"Convenient, Comfortable & Affordable Hotel"

We had found the hotel to be conveniently placed for the theatre we were going to, the room was very clean and made for an enjoyable and comfortable stay. Full english breakfast was included in the price and was very enjoyable. Excellent service throughout the hotel staff and very welcoming.

Guest rating:

Excellent

16/3/2010

"Overbooked"

When we arrived we were transferred to a sister hotel "The Westbury" just off Regent Street. The Taxi driver told us that it happens a lot. The hotel was in a superb position within walking distance of everything. The staff were very friendly. The room was very clean and comfortable. We had breakfast in our room which was superb. But.....One complaint....There was no tea and coffee making facilities in the room which is a must after a day in Busy London.

Guest rating:

Good

15/3/2010

"Make sure you ask for a `quiet room`, Great Queen St is very busy/noisy till the early hours "

Guest rating:

Average

7/3/2010

"was not happy when we got to the hotel was told it was over booked we were then taxied to another "

hotel they say it was a five star not to sure about that ,the food was cold there was no tea and coffee facilities in the room if we wonted them we would have to pay extra,we would hav had then in the kings way hall hotel,we felt rather let down by the whole experiencem,and would not book any thing like this again,

Guest rating:

Excellent

28/2/2010

"Excellent hotel, good situation, room very clean and spacious, with good amenieties."

Hotel was conveniently situated, for Covent Garden and Theatres, staff and service was superb, room was excellent and quiet, breakfast was very good, enjoyed our stay very much, will recommend to all my friends, and hope to return in the very near future.

Guest rating:

Excellent

28/2/2010

"Great Hotel, great location."

Guest rating:

Good

26/2/2010

"Very satisfied. Food very good. Would like to stay again. "

Only disappointment was that I could not get any steam from the steam room and there was no way to get assistance.

Guest rating:

Good

22/2/2010

"good location,quiet at night food good and very pleasant and helpful staff, will return on next visi"

Guest rating:

Excellent

20/2/2010

"excellent location and value for money"

we had a frontfacing 2nd floor room and contrary to other reviews found the room to be quiet,the staff were very friendly and extremely helpful.Breakfast was very nice as again were the restaurant staff.Our only gripe was there was no bathrobe(s) or slippers provided in the room

Guest rating:

Good

18/2/2010

"Good clean hotel"

Guest rating:

Excellent

17/2/2010

"Very Helpful Staff, great location for London Theatres"

Guest rating:

Excellent

17/2/2010

"Enjoyable stay, ideally located with good size very clean room and excellent restaurant ."

Guest rating:

Good

16/2/2010

" Hall Hotel"

This hotel was quite good. Breakfast was good. Location is satisfactory, not as central as some others but pretty good all the same.

Guest rating:

Excellent

16/2/2010

"Excellent value"

We stayed in the xxxxx Hall for my wifes birthday as it was close to the Aldwych Theatre. The rooms were well furnished and clean, the noise levels well managed, and the breakfast excellent.

Guest rating:

Excellent

7/2/2010

"good central location for theatres"

Guest rating:

Good

29/1/2010

"Beautiful Hotel"

The hotel, its staff and facilities were all fabulous. Our only problem was that our room was a little scruffy and smelled of stale smoke! Maybe this was a room saved for people who got their bookings at a bargain price? Who knows - just be aware! Other than that i would not hesitate to recomend!!!

More reviews >>

Expert advice

011-44-1872-261-100
Book Online or
phone for the
same great savings
with expert advice.

Our rating system

Guest ratings and reviews are the opinions of our guests and not necessarily an expression of Hotel Direct opinion.

Excellent

Excellent

Good

Good

Average

Average

Some problems

Some problems

Poor

Poor

4 star in Theatreland

Hidden Gem hotel